LaFontaine Automotive Group has been your local, trusted, family-owned dealership for nearly 40 years. The Family Deal experience makes sure that each customer’s needs and wants are personalized. We’ve been hearing a lot of questions from our customers on programs currently offered and how to contact certain automakers and lending institutions to learn more.
Please know we are available to help and have LaFontaine representatives available Monday – Friday, 8:00AM – 2:00PM to assist. In addition, they can be reached via email: feedback@lafontaine.com.
We wanted to highlight some of the things that our automaker and lender partners are doing in terms of offers and assistance to customers during this time. We will continue to update this blog post as additional information becomes available.
Ally
- Ally wants to assist customers to make the lease-end transition as stress free as possible. Therefore, we are allowing all lease customers with scheduled maturity dates from March 1, 2020 through April 30, 2020 to drive their vehicle for an additional 30 days from the original maturity date, on us.
Important Details:
- Ally has notified eligible lease customers directly via email or text
- The additional month is being provided at no cost to the customer (no monthly lease payment, charges or fees will be assessed)
- SmartLease customers will receive additional monthly miles based on the mileage structure in the original lease agreement.
- Example: Existing SmartLease term is 24 months 30,000 miles (15k per year or 1,250 per month). The extension increases total allowable miles to 31,250. Any excess mileage charges at termination will be assessed beginning at 31,251 miles.
- Customers who purchased extra mileage upfront may receive a rebate of unused mileage based on total miles at termination as provided in the original lease agreement.
- Customers may return their vehicle prior to the new scheduled end date without penalty.
- Customers who wish to return their vehicle before the extension expires should contact Ally at 1-888-925-2559.
- Contact Details:
- Ally Customer Service: 1 (877) 247-2559
- Ally Customer Service: Website
Chase
- Contact Details:
- Chase Customer Service:
- Retail Loans: 1 (800) 336-6675
- Leases: 1 (800) 227-5151
- Website
- Chase Customer Service:
- Chase is offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waving existing late and non-sufficient funds fees.
Fiat-Chrysler
- If you need help or have questions regarding your Chrysler Capital account resulting from the Coronavirus outbreak, you can reach us by phone at 855-563-5635. We have programs in place to help customers experiencing difficulty due to the impact of the virus. Chrysler Capital’s customer service team is standing by to review accounts of customers who need assistance and to explore potential options to help during this time. However, we also ask for your patience as higher than normal call volumes may result in longer wait times. We will get to your call as quickly as possible.For current Fiat-Chrysler owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
- For prospective Fiat-Chrysler buyers:
- 0% APR for 84 Months on select models
- No Payment for 90 Days – Ally Financial
- Contact Details:
- FCA Customer Service: 1 (800) 334-9200
- FCA Customer Service: Website
- Chrysler Customer Service: 1 (800) 247-9753
- Dodge Customer Service: 1 (800) 423-6343
- Jeep Customer Service: 1 (877) 426-5337
- Ram Customer Service: 1 (866) 726-4636
- Chrysler Capital:
- Customer Service: 1 (855) 569-9023
- Website
Ford Motor Company
- For current Ford owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
- For prospective Ford buyers: delay of first payment for 90 days
- Ford Coronavirus Payment Plans
- In its just-announced program, Ford Credit advises its customers to contact the company if they are concerned about their ability to make their monthly payments in light of the current situation. These customers may be able to change a payment due date or delay a payment. The offer applies to those who have purchased or leased a vehicle through Ford Credit. To get information on the Ford coronavirus payment relief programs, Ford Credit customers should access their Account Manager profile either online at accountmanager.ford.com or through the FordPass app. Alternatively, they can call a special hotline – 1-800-723-4016 – to discuss their individual options.
- Contact Details:
General Motors
- For current GM owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
- For prospective GM brand buyers: interest-free financing for 84 months with deferred payments for up to 120 days
- Cadillac: 0%APR for 60 months plus $2,000 cash allowance on select models. See LaFontaine Cadillac for details.
- Contact Details:
Genesis
- For current Genesis owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Genesis Finance
- For prospective Genesis buyers: deferred payments up to 90 days on 2019 G70 models
- **See “Hyundai Coronavirus Payment Plans” below for additional information**
- Contact Details:
- Genesis Customer Service: 1 (844) 340-9741
- Genesis Customer Service: Website
Honda
- For current Honda owners and lessees:
- 90 Day Deferred Payment on all new vehicle sales for customers Tiers Retail Only
We are offering payment extensions and deferrals as well as late fee waivers to customers impacted by COVID-19. - For prospective Honda buyers: No Payment for 90 Days – Ally Financial
- Honda Parts – 10% off Parts for Law Enforcement / First Responders / Medical Professionals
- Contact Details:
- Honda Customer Service: 1 (800) 999-1009
- Honda Customer Service: Website
Hyundai
- For current Hyundai owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Hyundai Capital
- For prospective Hyundai buyers: deferred payments up to 90 days on selected vehicles
- Hyundai Coronavirus Payment Plans
- Hyundai Motor America has revived its Assurance Job Loss Protection program, first introduced during the Great Recession. It’s luxury division, Genesis, is offering Genesis Cares. These programs can support customers who might otherwise find it impossible to keep up their car payments due to the coronavirus pandemic and its economic consequences. In addition, they are designed to provide financial reassurance to those who are currently in the market for a vehicle. According to the terms of the program, Hyundai and Genesis will make up to six months of payments for new vehicle owners who lose their jobs between now and December 31, 2020. Eligible customers must have purchased or leased their vehicles between March 14 to April 30, 2020, through Hyundai Capital or Genesis Finance. The payment relief is available for all customers, regardless of employment history, who purchased or leased their new vehicle from a Hyundai or Genesis dealer and financed it through the brand’s captive finance company. It covers all of the company’s models.
- Contact Details:
- Hyundai Customer Service: 1 (800) 633-5151
- Hyundai Customer Service: Website
Subaru
- For prospective Subaru brand owners and lessees:
- No Payment for 90 Days – Ally Financial
- 0% / 63 months & .9% / 72 months on ’19MY and ’20MY Legacy, Outback, Impreza, Forester and Asscent
- .9% / 48 months & 1.9% / 72 months on ’19MY and ’20MY Crosstrek, WRX and BRZ
- $1,000 ‘A’ retailer cash – ’20MY Outback, $1,500 ‘A’ retailer cash – ’20MY Ascent
- CPO rate decrease on 100 basis points – all terms, all models (with exception of ’19MY Outback – already at 1.99% / 72 months). All eligible model years and carlines now offers .99% / 36 months
- Contact Details:
- Subaru Customer Service: 1 (800) 782-2783
- Subaru Customer Service: Website
Toyota
- For current Toyota owners: flexible payment arrangements, payment extensions on a case-by-case basis
- For prospective Toyota brand owners and lessees: No Payment for 90 Days – Ally Financial
- Contact Details:
Volkswagen
- For prospective VW brand owners and lessees: No Payment for 90 Days – Ally Financial
- Deferred 1st Payment for 180 Days: Tier 1 and 2 customers who purchase a new vehicle will have the option to defer payments for up to 180 days
- Retail Incentive Enhancement: 0% APR Tier 1 and 2 up to 72 Months
- Contact Details:
Volvo
- For prospective Volvo brand owners and lessees: No Payment for 90 Days – Ally Financial
- Contact Details:
Full List of Lenders:
| Ally | 888-925-2559 or Website |
| American Credit Acceptance (ACA) | 866-544-3430 or Website |
| Americredit | 800-284-2271 or TEXT “INFO” to 53721 or Website |
| Auto Trakk | 888-689-7117 or Website |
| Avid Acceptance | 888-7779190 or Website |
| Bank of America | 800-215-6195 or Website |
| Birmingham Bloomfield Credit Union | 248-647-5958 or Website |
| Capital One | 800-946-0332 or Website |
| Carvant Financial | 516-750-4490 or Website |
| Case Credit Union | 517-393-7710 or Website |
| Chase | 800-336-6675 or Website |
| Chemical Bank / TCF | 866-731-6414 or Website |
| Chief Financial Credit Union | 248-253-7900 or Website |
| Chrysler Capital CCAP | 855-563-5635 or Website |
| Citizen One | 877-265-3278 or Website |
| Coastal Credit | 844-8714475 or Website |
| Community Choice Credit Union | 877-243-2528 or Website |
| Community Financial Credit Union | 734-453-1200 or Website |
| Consumer Portfolio Services (CPS) | 888-469-4520 or Website |
| Consumers Credit Union | 800-991-2221 or Website |
| COPOCO Community Credit Union | 989-684-1873 or Website |
| CP Federal Credit Union | 517-784-7101 or Website |
| Credit Acceptance Corp. (CAC) | 800-634-1506 or Website |
| Credit Union One | 248-752-9868 or Website |
| Credito Real USA Finance | 877-576-2265 or Website |
| Crescent Bank and Trust | 866-208-8288 or Website |
| DFCU Financial | 888-336-2700 or Website |
| Dort Financial Credit Union | 810-600-4093 or Website |
| Dow Chemicals Employees CU | 989-835-7794 or Website |
| Downriver Community Federal Credit Union | 313-386-2200 or Website |
| ELGA Credit Union | 810-715-3542 or Website |
| Exeter | 800-321-9637 or Website |
| Fifth Third Bank | 866-601-6391 or Website |
| Financial Plus Credit Union | (810) 244-2102 or Website |
| First Help Financial | 866-343-4345 or Website |
| First Investors Financial Services | 800-249-6305 or Website |
| First National Bank of Howell | 517-546-3150 or Website |
| Flagship Credit Acceptance | 800-900-5150 or Website |
| Ford Motor Credit | 800-727-7000 or 866-468-0304 or Website |
| Frankenmuth Credit Union | 989-497-1600 or Website |
| Friendly Financial | 800-872-2877 or Website |
| Gateway Financial Services | 989-791-5030 ext 1 or Website |
| Genisys Credit Union | 800-521-8440 ext 1285 or Website |
| Global Lending Services | 800-426-5117 or 877-298-1345 or Website |
| GM Financial | 1-800-284-2271 or Website |
| Gratiot Community Credit Union | 989-463-8321 or Website |
| Honda Motor Finance | 800-542-6632 or Website |
| Honor Credit Union | 800-442-2800 or Website |
| Huntington | 866-480-2234 or Website |
| Hyundai Motor Finance | 800-523-4030 or Website |
| Key Bank | 800-539-2968 or Website |
| Kia Motor Finance | 866-331-5632 or Website |
| LAFCU | 517-622-6600 or Website |
| Lake Michigan Credit Union | 800-242-9790 or Website |
| Lake Trust Credit Union | 888-267-7200 or Website |
| Michigan Educational Credit Union | 734-455-9200 or Website |
| Michigan First Credit Union | 800-664-3828 or Website |
| Michigan Schools and Government CU | 586-263-8800 or Website |
| Michigan State University Federal Credit Union | 517-333-2424 then 0 or Website |
| Nicholas Financial | 919-790-5771 or Website |
| Our Credit Union | 248-549-3838 or Website |
| PFCU | 517-647-7571 or Website |
| PNC Bank | 888-762-2265 or Website |
| Prestige Financial Services | 888-376-7697 or Website |
| Public Services Credit Union | 734-641-8400 or Website |
| Regional Acceptance | 866-380-9730 or Website |
| Santander | 800-222-4227 or Website |
| Security Credit Union | 810-235-2322 or Website |
| Skopos | 877-505-6778 or Website |
| Sovita Credit Union (Was Flint Area School Employees Credit Union) | 800-369-2789 or Website |
| Subaru / Chase (Lease) | 800-227-5151 |
| TD Auto | 800-556-8172 or Website |
| Tidewater | 757-961-5510 or Website |
| Toyota Financial Services | 800-286-0652 or Website |
| University of Michigan Credit Union | 734-662-8200 or Website |
| US Bank | 866-250-3147 or 800-872-2625 or Website |
| Vibe Credit Union | 248-735-9500 or Website |
| Volvo Financial | 866-499-6793 or Website |
| VW Credit | 800-428-4034 or Website |
| Wanigas Credit Union | 989 759-5780 or Website |
| Washtenaw Federal Credit Union | 734-484-5100 or Website |
| Wells Fargo | 800-289-8004 or Website |
| Zeal Credit Union | 800-321-8570 ext 7160 or Website |
