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The Family Deal Blog

Official Blog of the LaFontaine Automotive Group in Michigan

What You Need to Know Regarding Lender and Automaker Programs and Payment Assistance During COVID-19

March 19, 2020 by Max Muncey

LaFontaine Automotive Group has been your local, trusted, family-owned dealership for nearly 40 years. The Family Deal experience makes sure that each customer’s needs and wants are personalized. We’ve been hearing a lot of questions from our customers on programs currently offered and how to contact certain automakers and lending institutions to learn more.

Please know we are available to help and have LaFontaine representatives available Monday – Friday, 8:00AM – 2:00PM to assist. In addition, they can be reached via email: feedback@lafontaine.com.

We wanted to highlight some of the things that our automaker and lender partners are doing in terms of offers and assistance to customers during this time. We will continue to update this blog post as additional information becomes available.

Ally

  • Ally wants to assist customers to make the lease-end transition as stress free as possible.  Therefore, we are allowing all lease customers with scheduled maturity dates from March 1, 2020 through April 30, 2020 to drive their vehicle for an additional 30 days from the original maturity date, on us.

Important Details:

  • Ally has notified eligible lease customers directly via email or text
  • The additional month is being provided at no cost to the customer (no monthly lease payment, charges or fees will be assessed)
  • SmartLease customers will receive additional monthly miles based on the mileage structure in the original lease agreement.
    • Example: Existing SmartLease term is 24 months 30,000 miles (15k per year or 1,250 per month).  The extension increases total allowable miles to 31,250.  Any excess mileage charges at termination will be assessed beginning at 31,251 miles.
    • Customers who purchased extra mileage upfront may receive a rebate of unused mileage based on total miles at termination as provided in the original lease agreement.
  • Customers may return their vehicle prior to the new scheduled end date without penalty.
    • Customers who wish to return their vehicle before the extension expires should contact Ally at 1-888-925-2559.
  • Contact Details:
    • Ally Customer Service: 1 (877) 247-2559
    • Ally Customer Service: Website

Chase

  • Contact Details:
    • Chase Customer Service:
      • Retail Loans: 1 (800) 336-6675
      • Leases: 1 (800) 227-5151
      • Website
  • Chase is offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waving existing late and non-sufficient funds fees.

Fiat-Chrysler

  • If you need help or have questions regarding your Chrysler Capital account resulting from the Coronavirus outbreak, you can reach us by phone at 855-563-5635. We have programs in place to help customers experiencing difficulty due to the impact of the virus. Chrysler Capital’s customer service team is standing by to review accounts of customers who need assistance and to explore potential options to help during this time. However, we also ask for your patience as higher than normal call volumes may result in longer wait times. We will get to your call as quickly as possible.For current Fiat-Chrysler owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
  • For prospective Fiat-Chrysler buyers:
    • 0% APR for 84 Months on select models
    • No Payment for 90 Days – Ally Financial
  • Contact Details:
    • FCA Customer Service: 1 (800) 334-9200
    • FCA Customer Service: Website
    • Chrysler Customer Service: 1 (800) 247-9753
    • Dodge Customer Service: 1 (800) 423-6343
    • Jeep Customer Service: 1 (877) 426-5337
    • Ram Customer Service: 1 (866) 726-4636
  • Chrysler Capital:
    • Customer Service: 1 (855) 569-9023
    • Website

Ford Motor Company

  • For current Ford owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
  • For prospective Ford buyers: delay of first payment for 90 days
  • Ford Coronavirus Payment Plans
    • In its just-announced program, Ford Credit advises its customers to contact the company if they are concerned about their ability to make their monthly payments in light of the current situation. These customers may be able to change a payment due date or delay a payment. The offer applies to those who have purchased or leased a vehicle through Ford Credit. To get information on the Ford coronavirus payment relief programs, Ford Credit customers should access their Account Manager profile either online at accountmanager.ford.com or through the FordPass app. Alternatively, they can call a special hotline – 1-800-723-4016 – to discuss their individual options.
  • Contact Details:
    • Ford Motor Company Customer Service: 1 (800) 392-3673
    • Ford Motor Company Customer Service: Website
    • Ford Credit Customer Service: 1 (800) 727-7000
    • Ford Credit Customer Service: Website

General Motors

  • For current GM owners and lessees: flexible payment arrangements, payment extensions on a case-by-case basis
  • For prospective GM brand buyers: interest-free financing for 84 months with deferred payments for up to 120 days
  • Cadillac: 0%APR for 60 months plus $2,000 cash allowance on select models. See LaFontaine Cadillac for details.
  • Contact Details:
    • General Motors Customer Service: 1 (866) 522-9559
    • General Motors Customer Service: Website
    • GM Financial Customer Service: 1 (800) 284-2271
    • GM Financial Customer Service: Website

Genesis

  • For current Genesis owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Genesis Finance
  • For prospective Genesis buyers: deferred payments up to 90 days on 2019 G70 models
  • **See “Hyundai Coronavirus Payment Plans” below for additional information**
  • Contact Details:
    • Genesis Customer Service: 1 (844) 340-9741
    • Genesis Customer Service: Website

Honda

  • For current Honda owners and lessees:
  • 90 Day Deferred Payment on all new vehicle sales for customers Tiers Retail Only
    We are offering payment extensions and deferrals as well as late fee waivers to customers impacted by COVID-19.
  • For prospective Honda buyers: No Payment for 90 Days – Ally Financial
  • Honda Parts – 10% off Parts for Law Enforcement / First Responders / Medical Professionals
  • Contact Details:
    • Honda Customer Service: 1 (800) 999-1009
    • Honda Customer Service: Website

Hyundai

  • For current Hyundai owners and lessees: up to six months of payments for new owners who lose their jobs and have purchased or leased their vehicle between March 14 to April 30, 2020, through Hyundai Capital
  • For prospective Hyundai buyers: deferred payments up to 90 days on selected vehicles
  • Hyundai Coronavirus Payment Plans
    • Hyundai Motor America has revived its Assurance Job Loss Protection program, first introduced during the Great Recession. It’s luxury division, Genesis, is offering Genesis Cares. These programs can support customers who might otherwise find it impossible to keep up their car payments due to the coronavirus pandemic and its economic consequences. In addition, they are designed to provide financial reassurance to those who are currently in the market for a vehicle. According to the terms of the program, Hyundai and Genesis will make up to six months of payments for new vehicle owners who lose their jobs between now and December 31, 2020. Eligible customers must have purchased or leased their vehicles between March 14 to April 30, 2020, through Hyundai Capital or Genesis Finance. The payment relief is available for all customers, regardless of employment history, who purchased or leased their new vehicle from a Hyundai or Genesis dealer and financed it through the brand’s captive finance company. It covers all of the company’s models.
  • Contact Details:
    • Hyundai Customer Service: 1 (800) 633-5151
    • Hyundai Customer Service: Website

Subaru

  • For prospective Subaru brand owners and lessees:
  • No Payment for 90 Days – Ally Financial
  • 0% / 63 months & .9% / 72 months on ’19MY and ’20MY Legacy, Outback, Impreza, Forester and Asscent
  • .9% / 48 months & 1.9% / 72 months on ’19MY and ’20MY Crosstrek, WRX and BRZ
  • $1,000 ‘A’ retailer cash – ’20MY Outback, $1,500 ‘A’ retailer cash – ’20MY Ascent
  • CPO rate decrease on 100 basis points – all terms, all models (with exception of ’19MY Outback – already at 1.99% / 72 months). All eligible model years and carlines now offers .99% / 36 months
  • Contact Details:
    • Subaru Customer Service: 1 (800) 782-2783
    • Subaru Customer Service: Website

Toyota

  • For current Toyota owners: flexible payment arrangements, payment extensions on a case-by-case basis
  • For prospective Toyota brand owners and lessees: No Payment for 90 Days – Ally Financial
  • Contact Details:
    • Toyota Customer Service: 1 (800) 331-4331
    • Toyota Customer Service: Website
    • Toyota Financial Customer Service: 1 (800) 874-8822
    • Toyota Financial Customer Service: Website

Volkswagen

  • For prospective VW brand owners and lessees: No Payment for 90 Days – Ally Financial
  • Deferred 1st Payment for 180 Days: Tier 1 and 2 customers who purchase a new vehicle will have the option to defer payments for up to 180 days
  • Retail Incentive Enhancement: 0% APR Tier 1 and 2 up to 72 Months
  • Contact Details:
    • VW Customer Service: 1 (800) 822-8987
    • VW Customer Service: Website
    • VW Credit Customer Service: 1 (800) 428-4034
    • VW Credit Customer Service: Website

Volvo

  • For prospective Volvo brand owners and lessees: No Payment for 90 Days – Ally Financial
  • Contact Details:
    • Volvo Customer Service: 1 (800) 550-5658
    • Volvo Customer Service: Website
    • Volvo Finance Customer Service: 1 (866) 499-6793
    • Volvo Finance Customer Service: Website

Full List of Lenders:

Ally888-925-2559 or Website
American Credit Acceptance (ACA)866-544-3430 or Website
Americredit800-284-2271 or TEXT “INFO” to 53721 or Website
Auto Trakk888-689-7117 or Website
Avid Acceptance 888-7779190 or Website
Bank of America800-215-6195 or Website
Birmingham Bloomfield Credit Union248-647-5958 or Website
Capital One800-946-0332 or Website
Carvant Financial516-750-4490 or Website
Case Credit Union 517-393-7710 or Website
Chase800-336-6675 or Website
Chemical Bank / TCF866-731-6414 or Website
Chief Financial Credit Union248-253-7900 or Website
Chrysler Capital CCAP855-563-5635 or Website
Citizen One 877-265-3278 or Website
Coastal Credit 844-8714475 or Website
Community Choice Credit Union877-243-2528 or Website
Community Financial Credit Union734-453-1200 or Website
Consumer Portfolio Services (CPS)888-469-4520 or Website
Consumers Credit Union800-991-2221 or Website
COPOCO Community Credit Union989-684-1873 or Website
CP Federal Credit Union 517-784-7101 or Website
Credit Acceptance Corp. (CAC)800-634-1506 or Website
Credit Union One 248-752-9868 or Website
Credito Real USA Finance877-576-2265 or Website
Crescent Bank and Trust866-208-8288 or Website
DFCU Financial888-336-2700 or Website
Dort Financial Credit Union 810-600-4093 or Website
Dow Chemicals Employees CU989-835-7794 or Website
Downriver Community Federal Credit
Union
313-386-2200 or Website
ELGA Credit Union810-715-3542 or Website
Exeter800-321-9637 or Website
Fifth Third Bank866-601-6391 or Website
Financial Plus Credit Union (810) 244-2102 or Website
First Help Financial866-343-4345 or Website
First Investors Financial Services800-249-6305 or Website
First National Bank of Howell517-546-3150 or Website
Flagship Credit Acceptance 800-900-5150 or Website
Ford Motor Credit 800-727-7000 or 866-468-0304 or Website
Frankenmuth Credit Union989-497-1600 or Website
Friendly Financial800-872-2877 or Website
Gateway Financial Services989-791-5030 ext 1 or Website
Genisys Credit Union800-521-8440 ext 1285 or Website
Global Lending Services800-426-5117 or 877-298-1345 or Website
GM Financial1-800-284-2271 or Website
Gratiot Community Credit Union989-463-8321 or Website
Honda Motor Finance 800-542-6632 or Website
Honor Credit Union800-442-2800 or Website
Huntington866-480-2234 or Website
Hyundai Motor Finance 800-523-4030 or Website
Key Bank800-539-2968 or Website
Kia Motor Finance866-331-5632 or Website
LAFCU517-622-6600 or Website
Lake Michigan Credit Union 800-242-9790 or Website
Lake Trust Credit Union888-267-7200 or Website
Michigan Educational Credit Union734-455-9200 or Website
Michigan First Credit Union 800-664-3828 or Website
Michigan Schools and Government CU586-263-8800 or Website
Michigan State University Federal Credit Union 517-333-2424 then 0 or Website
Nicholas Financial919-790-5771 or Website
Our Credit Union 248-549-3838 or Website
PFCU517-647-7571 or Website
PNC Bank 888-762-2265 or Website
Prestige Financial Services888-376-7697 or Website
Public Services Credit Union 734-641-8400 or Website
Regional Acceptance 866-380-9730 or Website
Santander800-222-4227 or Website
Security Credit Union 810-235-2322 or Website
Skopos877-505-6778 or Website
Sovita Credit Union (Was Flint Area School Employees Credit Union)800-369-2789 or Website
Subaru / Chase (Lease) 800-227-5151
TD Auto800-556-8172 or Website
Tidewater757-961-5510 or Website
Toyota Financial Services800-286-0652 or Website
University of Michigan Credit Union 734-662-8200 or Website
US Bank 866-250-3147 or 800-872-2625 or Website
Vibe Credit Union248-735-9500 or Website
Volvo Financial866-499-6793 or Website
VW Credit800-428-4034 or Website
Wanigas Credit Union 989 759-5780 or Website
Washtenaw Federal Credit Union734-484-5100 or Website
Wells Fargo 800-289-8004 or Website
Zeal Credit Union800-321-8570 ext 7160 or Website

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Filed Under: Buick, Business, Cadillac, Cars, Chevrolet, Chrysler, Dodge, Fiat, Ford, General, GMC, Honda, Hyundai, Jeep, Kia, Manufacturers, Ram, Subaru, Tips & Tricks, Toyota, Volkswagen, Volvo

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