We all know that time is very valuable. We’ve all been there: You’re in a rush, have a million things to do, the last thing you want to do is take your vehicle to get service knowing it might take all day. This is prime example of why the New Smart Service Kiosk is perfect for customers that have a busy schedule and want to save time, and make their lives easier.
Ford is currently testing an industry first, the new Smart Service Kiosk. The kiosk is aimed to increase customer convenience related to vehicle service. Customers can come to the dealership at any time to drop off and pick up their vehicle key or obtain keys to a loan vehicle, select needed services from quick-pick menu, and pay for service using a credit or debit card.
The process begins with the customer entering their name and address using the kiosk touch screen or by scanning their driver’s license QR code, then entering their email and phone number. Then customers enter vehicle information, create a security PIN (for kiosk key-retrieval at pick-up), select services from a quick pick menu and deposit their key. Customer will then receive an email with a QR Code that must be scanned for key retrieval if picking up using the kiosk.
LaFontaine Ford of Birch Run began the testing in January and is slated to span a 90-day trial period. Once the testing is done Ford will determine the next steps before committing to additional testing or implementation. Visit LaFontaine Ford of Birch Run for your service needs by using the new Smart Service Kiosk!