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On behalf of the entire team at LaFontaine Toyota, I’m thrilled to announce that Doug Kropp has achieved the level of Master Diagnostic Technician (MDT) from Toyota.

We’re all so proud of Doug for being able to accomplish this rare certification.

Doug-Kropp-Toyota-Master-Diagnostic-TechnicianSo what exactly is a Master Diagnostic Technician and what does it mean to you? Simply put, MDT is the highest level of certification that any Toyota Technician can achieve.

Doug, and all MDT’s, have repeatedly shown the ability to tackle the most challenging repairs on Toyota vehicles.

Think of Doug like you would “Dr. House” (minus the cynicism and narcissism). If your Toyota has a problem that others can’t solve, Doug and the service team at LaFontaine Toyota will fix it when no one else can.

In order to achieve the title of MDT, a technician must:

  • Have 5 years of Toyota service experience.
  • Pass all the ASE certification tests.
  • Pass the same test that Toyota gives to it’s team of field engineers at 80% or better.

Being technically proficient is only part of what it takes to make Toyota technician a MDT. Along with technical skills, MDT’s like Doug must also possess excellent communication skills to effectively work with service advisors, fellow technicians and customers.

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