There’s a New Master at LaFontaine Toyota

LaFontaine Automotive Group —  July 30, 2014 — Leave a comment

On behalf of the entire team at LaFontaine Toyota, I’m thrilled to announce that Doug Kropp has achieved the level of Master Diagnostic Technician (MDT) from Toyota.

We’re all so proud of Doug for being able to accomplish this rare certification.

Doug-Kropp-Toyota-Master-Diagnostic-TechnicianSo what exactly is a Master Diagnostic Technician and what does it mean to you? Simply put, MDT is the highest level of certification that any Toyota Technician can achieve.

Doug, and all MDT’s, have repeatedly shown the ability to tackle the most challenging repairs on Toyota vehicles.

Think of Doug like you would “Dr. House” (minus the cynicism and narcissism). If your Toyota has a problem that others can’t solve, Doug and the service team at LaFontaine Toyota will fix it when no one else can.

In order to achieve the title of MDT, a technician must:

  • Have 5 years of Toyota service experience.
  • Pass all the ASE certification tests.
  • Pass the same test that Toyota gives to it’s team of field engineers at 80% or better.

Being technically proficient is only part of what it takes to make Toyota technician a MDT. Along with technical skills, MDT’s like Doug must also possess excellent communication skills to effectively work with service advisors, fellow technicians and customers.

Ever since Doug started with our company he has made an impact. He’s always been available to help customers and his teammates.

Doug has gone through extensive training to become of our region’s top Toyota technicians – even spending his personal time in an effort to better himself.

The entire team at the LaFontaine Import Super Center is very proud of Doug and his accomplishments. Way to go!

Matt LaFontaine
General Manager
LaFontaine Import Super Center

How Rare Is It?

Achieving the Master Diagnostic Technician certification is such a rare accomplishment, that there are only 6 MDT’s total in the Detroit-Flint-Saginaw-Bay City region.

It’s a big accomplishment and something to be proud of because it’s a lot of work. Of all the Toyota Dealerships in the region, 20 people took the most recent MDT Certification Test…only 3 passed. I’m proud to have Doug as part of the team, he is among elite company now.

Ken Jankowski
Service Manager
LaFontaine Toyota

So let’s put this in perspective. There are 20 Toyota Dealerships in this region, which means that about only 1 in 3 Toyota Dealerships have a MDT on it’s staff. This is why we’re so proud that Doug has achieved this level of certification.

Doug has been with LaFontaine Toyota for over 11 years and we’re delighted to have him on our team. His hard work and dedication are wonderful examples of what one can accomplish when they have the singular focus of being the best of the best.

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Founded in 1980, the award winning and nationally recognized LaFontaine Automotive Group includes 33 franchises, 4 Collision Centers in 16 Michigan locations and employs over 1400 people. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen the community. The Family Deal: It’s not just what you get, it’s how you feel.

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